Support

How can we help?

Find the right place to get help, whether you need a city service, have a question about this site, or want to report a concern about an AI answer.

Start here

I need help with a city service

This preview can’t take requests. Choose your city with the Your city selector at the top to find its official website, or call 311 where your city offers it.

See the kinds of help available

Something on this site isn’t working

Check the common fixes below. If that doesn’t solve it, email us with your browser and what you were trying to do.

support@pollycity.ai

I work for a city

Talk to us about pilots, current deployments, approved content updates, or staff training.

partners@pollycity.ai

Common questions

Quick fixes for the things people ask about most.

Is PollyCity my city’s official service?

Not yet. This site is a preview. When a city launches PollyCity, residents reach it through that city’s official website or phone line, and the assistant always says it’s AI.

Why is the Listen button greyed out?

Not every sample has been recorded in every language yet. When there’s no recording, the conversation plays as text. Try English or Spanish to hear every sample.

I pressed Listen but can’t hear anything.

Check that your device isn’t muted and that the browser tab isn’t muted. Some browsers block sound until you click on the page, so press Listen again.

The site shows the wrong city.

Your city is estimated from your internet connection, which isn’t always accurate. Open Your city at the top and pick it from the grid or list. We’ll remember your choice.

How do I change the language?

Use the language menu in the header. The page reloads in that language. Choose English to switch back.

How do I switch between light and dark mode?

Use the sun and moon button in the header. By default the site follows your device’s setting.

Is anything I type in the demos saved?

No. The sample conversations are scripted and run in your browser. Nothing you type in them is sent to us.

Report a concern about an AI answer

If an assistant gave you wrong, unfair or confusing information, tell us. Include the city, roughly when it happened, and what it said. We review every report with the city involved and correct the approved content when needed.

Report a concern Our Responsible AI principles

We aim to meet WCAG 2.2 AA. The site works with a keyboard and screen readers, supports light and dark mode, and offers 12 languages. Every assistant offers a way to reach a person. If something gets in your way, tell us and we'll fix it or help another way.

Report an accessibility barrier

Contact us directly

We usually reply within two business days. Read our Privacy notice and Terms of use.